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Customer Satisfaction Officer

BioTecNika Info Labs Pvt Ltd – Parent Company which runs India’s Largest Biosciences Career & education Portal is looking for passionate candidates having sound academic qualifications, Excellent Communication skills & Marketing Experience, willing to join India’s Largest Biosciences Career & Education Portal www.biotecnika.org as Client Services Officer at Bangalore

Name of the Position : Customer Satisfaction Officer

Reference Code : JGJG - CSO

Location : Bangalore

Salary range : Rs 1.5 Lakh Per annum to 2.5 Lakh Per annum + Attractive Incentives

Job Description :

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.
  • Understand the clients needs and objectives.
  • Day-to-day client interaction, operations and effective management.
  • Working closely with the internal teams to implement the strategy
  • Provide creative ideas as and when required.
  • Independently handle complete end-to-end client servicing process.
  • Calling up the Clients.
  • Coordinate with the clients through; Calls & Emails & Skype.
  • Market analysis
  • Pitching company's products and services and taking care of dispatches.

Desired Candidate Profile :

  • Any Graduate/ undergraduate
  • Good Communication Skills Required
  • Must be a Team Worker
  • Quick Learner
  • Prior Customer Support Experience will be an add-on

Skills Required :

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

Why Work at BioTecNika ?

If you are looking for a long term stable career in BT industry and want to rub shoulders with the biggest names in Biotech, then BioTecNika should be your destination. A Company Supported by Biotech veterans & Venture Capitalists, Biotecnika has a long way to go and we are looking for you.

If you do not like processes, hate pyramid type organizations; love creativity, innovation and fun at work; you will love it here. You will find a very flexible work environment, which treats people like human beings.

You will be challenged at the levels of responsibilities that you end up managing at the workplace. We have a penchant for drawing talented folks from all kinds of places.

What are we looking for?

Genius but slightly disgruntled people. Focused, curious and spirited self starters. Entrepreneurial, Creative and willing to work on multiple initiatives We can give you An innovative company, driven by innovation in products, processes and services. We are constantly learning and improving as fast as we can. Your peers are innovative, hard working and driven. Competitive salaries Freedom & time to experiment (you can’t really innovate, if you don’t have the time to) Amazing perks

How we hire?

We are very selective and so should you be. We hire tough, because we don’t manage tough. No babysitting. Life would be boring without fun. We work hard and have a lot of fun, daily. Our environment is conducive for high performing people, we hope you can make it.

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